ReliefU – Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

Depending on your role (Pharmacist or Pharmacy), we may collect:

• Full name
• Email address
• Phone number
• Business name (for Pharmacies)
• Professional license number (for Pharmacists)
• Profile details related to shift availability
• Communications sent through the Platform or support channels

You are responsible for ensuring that the information you provide is accurate and up to date.

1.2 Identity Verification & Payments (Stripe)

Identity verification (KYC) and payment processing are handled by Stripe, a third-party payment processor.

This information is collected and processed directly by Stripe in accordance with Stripe's Privacy Policy.

ReliefU may receive limited verification status indicators (e.g., verified / not verified) but not the underlying sensitive data.

1.3 Automatically Collected Information

When you use the Platform, we may automatically collect:

• Device type and operating system
• IP address
• Log data (timestamps, app events, errors)
• Usage analytics

This data is used to maintain platform security, performance, and reliability.

2. How We Use Your Information

We use collected information to:

• Operate and maintain the Platform
• Facilitate connections between Pharmacists and Pharmacies
• Verify eligibility to access shifts
• Enable payments and payouts via Stripe
• Send transactional emails and notifications
• Respond to support requests
• Improve Platform functionality and user experience
• Comply with legal and regulatory obligations

We do not use your information to provide healthcare services or make clinical decisions.

3. How We Share Information

We may share information only in the following circumstances:

3.1 Between Users

Limited information may be shared between Pharmacists and Pharmacies to facilitate shifts, such as:

• Name
• License confirmation status
• Shift-related details

3.2 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Payment processing (Stripe)
• Email delivery
• Cloud hosting
• Analytics and error monitoring

These providers are authorized to use information only as necessary to perform services on our behalf.

3.3 Legal Requirements

We may disclose information if required to do so by law, regulation, subpoena, or governmental request.

4. What We Do NOT Do

5. Data Retention

We retain personal information only as long as necessary to:

• Provide the Platform
• Meet legal, regulatory, or accounting obligations
• Resolve disputes
• Enforce our Terms and Conditions

You may request account deletion, subject to legal retention requirements.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

7. Your Rights (Canada)

Depending on applicable law, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal obligations)
• Withdraw consent where applicable

Requests can be made by contacting us at the email below.

8. Third-Party Links

The Platform may contain links to third-party services (including Stripe).

ReliefU is not responsible for the privacy practices of third-party websites or services.

We encourage you to review their privacy policies separately.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be effective when posted on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.

11. Contact Us